PAPER ID:IJIM/V.2(VII)/283-291/39

AUTHOR: Raysh Thomas

TITLE:DIGITAL REFERENCE SERVICE IN ACADEMIC LIBRARIES

ABSTRACT: Reference and information services have always been the main component of library services. They provide personalized assistance to library users in accessing suitable information resources to meet their needs. This chapter attempts to describe the paradigm of reference and information services in the digital library environment. It discusses about modes of digital reference services, major digital reference services projects, expert systems in reference service and future of digital reference service

KEYWORDS: Reference services, Academic libraries, Expert systems, Collaborative Digital Reference Service, Real time digital reference service

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