PAPER ID:IJIM/V.II(IV)/141-151/23

AUTHOR:Bhanu Partap

TITLE: LIBRARY SERVICE QUALITY ASSESSMENT AT PT. BHAGWAT DAYAL SHARMA UNIVERSITY OF HEALTH SCIENCES, ROHTAK: A LIBQUAL+^TM STUDY

ABSTRACT: :Quality of library services is directly related to the users’ satisfaction. Using three dimensions of LibQUAL+^TM tool, efforts were made to assess the quality of information resources and services offered by the library of Pt. Bhagwat Dayal Sharma University of Health Sciences, Rohtak. The tool LibQUAL+^TM had 22 items representing the staff, collection, services and infrastructural aspects of library. The results show that the users were not fully satisfied with the services offered by the library on all the three dimensions. A wider gap was found on all the tool items, and superiority level gap was also high, therefore, the overall service quality of the library was rated average.

KEYWORDS: : Library, service quality, quality assessment, user satisfaction, LibQUAL+^TM

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