PAPER ID:IJIM/V.2(VIII)/ 39-43/8

AUTHOR :Mani Bhusan Roy and Naresh Kumar

TITLE: TOTAL QUALITY MANAGEMENT AND ITS APPLICATION IN LIBRARY SERVICES

ABSTRACT:This paper discusses the various aspects of Total Quality Management like meaning, definition; preparation to achieve quality, how quality improves, quality improvement, customer satisfaction, implementation in the library and information sectors, the experiences of libraries adopting this method are also reviewed. TQM is an approach for continuously improving the quality of library facilities and services delivered through all, kinds of libraries. Library is a growing organism. Collection development, circulation etc. are the important parts of the library. This paper discusses the effective library services with quality management.

KEYWORDS: Total Quality Management (TQM), Library and Information Service, Library services.

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